If a game freezes, you are kicked out, or you exit during a feature or bonus buy, follow these steps to safely resume your gameplay:
Re-enter the game. This reactivation of your active session should allow you to continue your feature or bonus buy.
Clear cache & cookies and log back in.
If possible, try a different browser or device. Please note you will need to close your existing browser or device first, as you cannot be logged in on two browsers or devices at the same time.
If you are still unable to access the feature or bonus buy, contact our support team via the live support chat for assistance.
If a game is interrupted, your round will be settled automatically due to the interruption, so your features and bonuses are not lost.
Need Assistance? If you have any questions or need further clarifications, please do not hesitate to contact our customer support team. We are here to assist you with any inquiries you may have.