Processing time | We process instantly |
If you have Auto Deposit enabled on your bank account the funds will be reflected in your bank account generally within 30 minutes. If you don't have auto deposit enabled you will need to complete the Interac secret question and answer process, both of these will be emailed to you.
If your withdrawal transaction is listed as "pending," it means it's being processed by the payment provider. You need to complete the secret question and answer process.
Withdrawals are only available via Interac.
Before You Withdraw
Your own bank account: Withdrawals can only be sent to a bank account in your own name. Where possible, funds will be returned to the same account you deposited from.
Verification: Withdrawals may be subject to identity and security checks. If a check is needed, your withdrawal will be held and you will be shown the next steps.
Need Assistance? If you have any questions or need further clarifications, please do not hesitate to contact our customer support team. We are here to assist you with any inquiries you may have.